1.How long does delivery take?
We only offer standard shipping.
United States/Europe Shipping time estimate: 7-15 business days.
Other country: 15-20 business days.
When we receive your order, it is usually processed and shipped from our warehouse within 48 hours!
(Note: The delivery time of pre-sale products is subject to the arrival time.)
If you have any inquiries about the progress of your order, please get in touch with us. Alternatively, feel free to check the status on the inquiry Website if you already have a tracking number.
Our observes the following U.S. holiday calendar. Orders placed on these days will usually ship the next business day.
New Year’s Eve and Day
Fourth of July Labor Day
Thanksgiving Day and the Friday following
Christmas Eve and Christmas Day
Parcels may be delayed for reasons including but not limited to weather conditions, product stocking, billing & shipping verification, etc.
2.Can I change the items I ordered?
Once an order has been placed, neither the requested order nor the selected quantity can be changed.
In this situation, we suggest contacting us to reverse the incorrect order.
Then, we suggest that you place a fresh order for your favorite item on our website as soon as possible (s).
3.Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is in-route.
4.What do I need to do when I received a different product than what I ordered?
Please contact the ACEPC after-sales team by Email: firstname.lastname@example.org
5. I have received the wrong/broken product – what do I do?
Please get in touch with us right away and let us know the following if you receive your package and it is not what you ordered:
A photo of the item or items you received and the delivery note (Please make sure that the details are clear and visible)Please supply a clear image of the ordered item We'll try our best to help you even more.
Please inform our customer service within 48 hours of receiving the goods if it is damaged by sending an email to email@example.com. Our customer service will respond to your email within 24 hours(business day only).
6. Where are your products shipped From?
All orders to the United States are shipped from United States warehouse.
All orders to the Europe are shipped from Europe warehouse.
(PS: If the warehouse is out of stock, we will ship from Hong Kong.)
7. Do you deliver to my area?
Although we strive to provide world-wide shipping, at this time our courier service is unable to deliver to:
The Territory of Guam
Virgin Islands of the United States
Northern Mariana Islands
U.S. Virgin Islands
Armed Forces Americas
Middle East countries
Southeast Asian countries
(Thank you for your understanding.）
8. What is the fee of shipping?
Free shipping on all orders.
9.Are taxes included in the product price?
All of our product prices include taxes and fees.